Privacy Policy

Razorback Group Limited ("we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website or interact with our services.

By using our website or providing your personal information to us you agree to the practices described in this Privacy Policy.

Information We Collect
We may collect personal information that you provide directly to us when you contact us, request a quote, engage our services or interact with our website.

This information may include your name, phone number, email address, property address, project details, and any other information you choose to provide to us.

We may also automatically collect certain information when you visit our website. This may include your IP address, browser type, device information, pages visited, referring websites and browsing behaviour. This information may be collected through cookies, analytics tools and advertising technologies.

How We Collect Your Information
We may collect personal information when you:

• submit a website contact form

• request an estimate or quote

• contact us by phone, email or social media

• accept an estimate or engage our services

• interact with our website through cookies or tracking technologies.

• How We Use Your Information

• We collect and use your personal information for the following purposes:

• to provide and deliver our services

• to prepare estimates and invoices

• to communicate with you about your project

• to respond to enquiries and customer service requests

• to improve our website and services

• to manage our business operations

• to comply with legal obligations.

 

We may also use information collected through cookies, analytics and advertising tools to analyse website traffic, measure marketing performance and display relevant advertising.

Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience and collect information about how visitors use the site.

Cookies are small files stored on your device that allow websites to recognise your browser and remember certain information.

We may use cookies for purposes including website functionality, analytics and marketing.
You can manage or disable cookies through your web browser settings.

Advertising and Analytics
We may use third party services such as Google Analytics and Meta (Facebook) advertising tools, including the Facebook Pixel, to help analyse website traffic and deliver relevant advertisements.

These services may collect information about your interaction with our website and may combine this information with other data they hold about you.

You can adjust your advertising preferences through your social media or browser settings.

Website Hosting and Data Storage
Our website is hosted on the Wix.com platform. Wix.com provides the online platform that allows us to promote and deliver our services.

Your data may be stored through Wix.com's data storage, databases and general applications. Wix stores information on secure servers behind a firewall and uses industry standard security practices.

Disclosure of Personal Information
We do not sell, trade or rent your personal information.

We may share personal information with trusted third parties where necessary to operate our business. These may include website hosting providers, analytics services, marketing platforms, accountants, contractors or professional advisers.

We may also disclose information where required to comply with legal obligations or to protect our legal rights.

Data Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
However, no method of internet transmission or electronic storage is completely secure and we cannot guarantee absolute security.

Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including for legal, accounting or reporting requirements.

Your Rights
Under the Privacy Act 2020 you have the right to request access to personal information we hold about you and request correction of that information if you believe it is inaccurate.

If you wish to access or correct your personal information please contact us using the details below.
 

Complaints
If you believe we have breached your privacy rights you may contact us and we will investigate your concerns.
If you are not satisfied with our response you may contact the Office of the Privacy Commissioner in New Zealand.
 

Third Party Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of third party websites.
 

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on our website.

 

Contact Us
If you have questions about this Privacy Policy or wish to access or correct your personal information you can contact us at:

hello@razorback.co.nz
021 177 3423
razorbackgroup.co.nz